Find the Right Answer Without the Runaround
We've organized this FAQ around the questions our account team actually fields — not a generic list copied from a casino template. The sections below cover deposits via PayPal, Venmo, and Play+ prepaid cards; the identity verification process when you make your first withdrawal; how our mobile lobby works on both iOS and Android; and what to do when something doesn't go
as expected. Each answer gives you the actual step to take, not just a pointer to call support. If your question isn't here, our live chat team is reachable directly from your account dashboard. Players in Phoenix and Philadelphia have used the same account flow described here — the steps don't change by city, only by state eligibility. Start with the section
that matches where you're stuck, and you'll have your answer in under a minute.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat